Never Hire a Carpet Cleaner to Clean or Seal your Natural Stone

Never hire a carpet cleaner to clean your natural stone! This is a bold statement that may give some homeowners cause for pause. Why? It’s only logical that homeowners would hire their carpet cleaner to clean their natural stone and tile. However, carpet cleaners are called carpet cleaners for a reason. They are not hard surface experts! Since consumers are replacing carpets with hard surfaces at a rapid rate, many carpet cleaners feel compelled to clean tile, wood, and natural stone. Sadly, learning on the job has led to unfortunate avoidable mistakes.

Stone Care of Arizona, the Arizona stone care expert receives calls every month from concerned consumers in Scottsdale, Paradise Valley, Cave Creek and Fountain Hills, who entrusted their beautiful natural stone to well-meaning carpet cleaners, who may lack adequate experience or requisite skills to provide expert natural stone care and tile and grout cleaning services.

Here are two reasons, a consumer "should never hire a carpet cleaner to clean, seal and polish their natural stone and tile."

There are carpet cleaners who do a fine job cleaning tile, however not all carpet cleaners have even a preliminary understanding of how to remove embedded stains from grout without using powerful acids and blowing out the grout with rotary tile equipment. Stone Care of Arizona, LLC, the premier cleaning, sealing and polishing experts hires and train Technicians to become knowledgeable about hard surfaces. We specialize in cleaning, sealing and polishing of natural stone everyday. We also clean and seal porcelain and ceramic tile every-day. We are authentically passionate and a bonafide expert about hard surface cleaning and sealing in Scottsdale, Paradise Valley, Fountain Hills, Cave Creek and Carefree and the surround areas of the Phoenix, Arizona. 

There are always unexpected challenges when cleaning, sealing and polishing Travertine, Marble, Limestone, Onyx, Flagstone, Slate floors, showers and countertops and tile & grout. Most carpet cleaners do not know how to replace missing grout and repair cracked tiles. Most carpet cleaners don't use hard surface buffers and don't have the tools to do complicated natural stone refinishing services. Many carpet cleaners do not know how to hone and polish Travertine, Marble, Limestone, Onyx tile, showers and countertop. They don't know how to do refinishing on Flagstone, Slate, Terra Cotta and Saltillo floors. 

Here are 3 unique philosophies that set Stone Care of Arizona, LLC, apart: 

We take our time to determine what is your hard surface vision. Next, we identify existing damage in the grout areas and tile. Most soiled groutlines are in fact missing grout. This becomes a source of concern with homeowners. Carpet cleaners don't know how to repair grout! Carpet cleaners don’t carry grout with them! Why? They clean carpets! Stone Care of Arizona, LLC, the premier hard surface expert carries 10 types of grout. We use specific tools that only hard surface professionals would carry on a job.

Carpet cleaners have a different philosophy than hard surface professionals. Many employees of carpet cleaning companies are paid commission on their upselling abilities. Their commission structure is the catalyst for them to rush to make money. They are often required to do 4 to 6 jobs a day and maintain 20 to 40% upselling percentages. Their technicians slow down only when you say yes to their repeated entries for upselling additional services. Imagine! You accept a service based on their being incentivized without your knowledge and the technician is smiling and diligently providing you with great service. Sadly, when you outright reject their entreaties they "speed up" their efforts to get to their next appointment. Most carpet cleaning franchises and multi-truck operations, in fact, reward the highest-paid technician with the highest upselling percentages (12 to 22%). A general rule, hard surface professionals are not paid commissions based on the number of jobs. Why? Many hard surface jobs are estimated in advance where there are no surprises where you are caught off guard with a commission motivated technician is greatly reduced. For example, Stone Care of Arizona, LLC, the natural stone expert rewards our employees on the basis of their "work performance" and "customer satisfaction" reviews or feedback. We hire people-orientated technicians who will place their motivation in striving to make you happy.

Most hard surface professionals use mechanical buffers to achieve extraordinary cleaning results. Many carpets cleaners reply on rotary power washing equipment to clean your tile and stone. The rotary equipment can be part of the process but cannot be the "only" cleaning approach. 

Stone Care of Arizona, LLC the natural stone cleaning expert uses 12 distinct steps when cleaning your tile and stone:

The above 12 steps shared as our baseline to clean. We share this to provide a snapshot on every aspect of the cleaning process including our detailing the grout channels. Our goal at Stone Care of Arizona, LLC, the premier hard surface expert is to help you fall in love with your floors again.

This message is brought to you by Stone Care of Arizona, LLC, the ambassadors of clean. To get a free estimate on any cleaning, sealing and polishing services, please give us a call 480-625-0557.

Check out our BBB status here: Stone Care of Arizona, LLC

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Scottsdale Business License: #480-625-0557.

Stone Care of Arizona LLC provides natural stone care and tile cleaning, stone sealing and stone polishing for the following cities in Arizona: Cave Creek, Fountain Hills, Paradise Valley, Peoria, Phoenix, Scottsdale, Sun City, Tempe, Arizona.